Account Deletion

You can delete your Connected By Cardboard account at any time. Deletion is permanent and removes your personal information from the active application database, subject to the limited retention exceptions described below.

If you can sign in, the in-app deletion is the fastest option:

• Sign in and open Delete account (also linked from your profile settings).
• Read what will be erased, then type DELETE to confirm.
• Your profile, photographs, games, likes, matches, messages, blocks, and other associated records are permanently removed.

Members with suspended or banned accounts can still use the in-app deletion.

If you cannot access your account — for example, you lost access to your email or password — you can submit a deletion request by emailing CardboardHelpDesk@yahoo.com with the subject line "Account deletion request".

Reasonable identity verification may be necessary before we process an email request, so we can be sure the request comes from the account holder. We will never ask for your password.

Certain limited information may remain when reasonably necessary for:

• Legal compliance.
• Security investigations.
• Fraud prevention.
• Enforcement of account bans.
• Dispute resolution.
• Legitimate operational purposes.

The current application may retain an irreversible SHA-256 email hash for previously banned accounts to help prevent ban evasion. Minimal audit records may also remain without preserving ordinary profile content, photographs, or private message bodies. Protected backups and infrastructure systems may retain information temporarily until normal deletion cycles are completed.